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This exam tests your skills on servicing and supporting industry standard desktops, workstations, and notebooks.
This exam is for HP channel partners and employees. This exam is intended to validate audience members’ understanding of the technologies deployed in HP Desktops, Workstations, and Notebooks. HP exams are based on an assumed level of industry -standard knowledge that may be gained from the training, hands-on experience, and other pre-requisites.
This exam validates that you can successfully perform the following:
- HP Service Basics 12%
- ID Numbers
- Warranty and Service
- Replacing Parts
- HP Product Technology 24%
- CPUs, Memory, and System Boards
- Storage
- Graphics and Display
- Networking
- Input/Output
- Security
- Diagnostics and Troubleshooting 28%
- Basic Troubleshooting
- Diagnostic Tools
- Advanced Troubleshooting
- Servicing HP Products 28%
- Safety Precautions
- Before you Begin
- Common Repair Issues
- Notebook Repair Issues
- Desktop and Workstation Repair Issues
- HP Resources and Documentation 8%
- HP Websites
- HP Services Media Library
- Ordering Parts
- QuickSpecs
- HP Support Community
- Support Documentation