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IBM C4090-958

Enterprise Storage Technical Support V3 Exam

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File Date Q&A Votes Size 2016-02-29 143 0/0 1.33 Mb

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Evaluate and Establish Customer Environment and Plans (37%)

  • Evaluate and document current customer environment (e.g., equipment, operating systems, software, staff usage, satisfaction, need for change and growth, application and virtualization)
  • Differentiate storage product features and architectural advantages relevant to customer environment and plans. Contrast with current customer environment and competitive offerings at a level consistent with the customer audience. These features include:
    • Current storage solution portfolio and commonly occurring previous versions, related software and middleware
    • Storage products and storage management options
    • Performance improvements
    • Systems management
    • Reliability, Availability, Serviceability (RAS)
    • Storage Efficiency and Data Protection
    • Migration and tuning
    • C/DR requirements
    • Scalability and options for growth

  • Demonstrate understanding of key concepts and terminology (IBM, competitive, and industry)
  • Demonstrate ability to gather technical requirements to complete a TCO analysis
  • Identify opportunities (examples such as, but not limited to, data warehousing, deduplication, data compression, Storage Cloud, business resilience, virtualization, consolidation and workload optimized systems)

Apply Product Information (45%)

  • Demonstrate detailed knowledge of product characteristics and product selection
    • Disk (DS8000, XIV, SONAS)
    • Tape (TS3500, TS7700)
    • Deduplication (ProtecTIER)
    • SAN
  • Demonstrate general knowledge of product characteristics and product selection
    • SAN Volume Controller
    • Real-time Compression Appliance
    • N series (N7700)
    • Storage Cloud
    • Tivoli (Tivoli Storage Productivity Center, Tivoli Storage Manager, FlashCopy Manager)

  • Utilize tools, methods, and processes to gain insight into the customer's business problems
    • Performance planning tools
    • Capacity planning tools
    • Techline/CompeteCenter
    • Configurators
    • Competitive selling tools, e.g., COMP database
  • Compare IBM solutions to competitive offerings, and articulate IBM strengths
  • Demonstrate basic knowledge of storage connectivity to mainframe systems for DS8000, XIV, TS7700 and TS3500

Installation Planning / Migration Considerations (12%)

  • Identify areas of potential risk associated with installation and migration, discuss with customer, Business Partner involved with the sale, and the IBM team
  • Create a mutually developed implementation and/or migration plan with the customer, including remote support considerations, and identification of skills required for resourcing the project
  • Explain and gain agreement on post installation support responsibilities
  • Describe and perform pre-install Technical and Delivery Assessment using the SAPR process

Installation and Post Installation Support (6%)

  • Facilitate hardware installation and configuration based on solution design, e.g., knowledge of basic installation requirements
  • Recommend the appropriate system management tool to support storage software and subsystem configuration in an existing customer environment

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