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Microsoft 74-338

Lync 2013 Depth Support Engineer

Free Questions in OTE format

File Date Q&A Votes Size  
Microsoft.74-338.v2016-02-17.48q.ote 2016-02-17 48 0/0 81.20 Kb

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Analyze and troubleshoot Enterprise Voice (25-30%)

  • Troubleshoot call setup and tear down
    Troubleshoot internal phone calls (PC to PC), external phone calls (PC to Public Switched Telephone Network [PSTN]), inbound and outbound routing, network configuration, and internal and external clients
  • Troubleshoot Voice quality issues
    Analyze Call Detail Recording/ Quality of Experience (CDR/QOE) logs, analyze call flow by using Snooper, and troubleshoot third-party devices, QOS, and network bandwidth
  • Troubleshoot Voice configuration
    Analyze dial plans (normalization, translation), analyze session management (trunk routing); analyze policies, routes, and usages; and troubleshoot external connectivity (gateways, SBA, PBX, SBC, PSTN) and media bypass
  • Analyze Voice applications
    Troubleshoot call park, response groups, unassigned numbers, Exchange voicemail, third-party applications, and LIS and E911 implementation
  • Troubleshoot unified communications (UC) devices and peripherals
    Troubleshoot device update issues, device connectivity issues (LPE + non-LPE), PIN authentication issues, peripherals, and VDI plug-in device pairing
  • Troubleshoot mobile devices
    Troubleshoot mobile auto-discover issues, mobile device usage issues, mobile callback feature, push notification, call establishment, and mobile conference data

Troubleshoot conferencing and application sharing (20-25%)

  • Troubleshoot AV
    Troubleshoot multi-party video, conference network bandwidth, server resources, media relay, and third-party interop
  • Troubleshoot dial-in conferencing
    Troubleshoot Conferencing Auto Application (CAA), Client Access Server (CAS), contact objects, and conference directories
  • Troubleshoot the conference life cycle
    Troubleshoot web scheduler, multipoint control unit (MCU) health, simple URLs (join launcher), UC add-in for Microsoft Outlook, Lync Web Access (LWA), and content expiry
  • Troubleshoot data
    Troubleshoot Microsoft PowerPoint presentation connections, WAC server configurations, dataproxy, and WAC topology
  • Analyze and troubleshoot application sharing
    Troubleshoot network issues, latency, external access, connectivity, and configuration

Troubleshoot IM and Presence (20-25%)

  • Troubleshoot sign-in issues
    Troubleshoot DNS, certificates, registration, network connectivity, authentication, and auto-discover
  • Troubleshoot Presence
    Troubleshoot aggregation (OOF, calendar, machine, user), enhanced privacy, subscriptions, contact list, and privacy relationship
  • Troubleshoot federation
    Troubleshoot XMPP, connectivity, Public IM connectivity (PIC), federation types (open, direct, enhanced), federation policy, and legacy interop
  • Troubleshoot client configuration
    Troubleshoot file transfer, policy assignment, URL filtering, client version filtering, GPO assignment, and user photo
  • Troubleshoot Address Book
    Troubleshoot normalization, local versus web lookup, internal file download, external file download, Address Book generation, and contact merge
  • Troubleshoot Persistent Chat
    Troubleshoot policies and settings, connectivity, Persistent Chat compliance role, migration issues with earlier group chat, and Persistent Chat performance

Troubleshoot infrastructure and tools (20-25%)

  • Troubleshoot high availability and resiliency
    Perform a cut-over from one Lync pool to another and troubleshoot server storage replication; file share replication by using DFS; single server failure (Lync, SQL); data center failure, including CMS; and branch survivability
  • Identify issues by using troubleshooting tools
    Identify issues using CLSlogging Scenarios, demonstrate use of Snooper for database analysis, and identify issues using NetMonitor, OCS Logger, Event Viewer, and Performance Monitor
  • Troubleshoot topology and dependent infrastructure
    Troubleshoot database synchronization issues, including SQL mirroring and LYSS replication, topology replication, IIS, user placement, and role-based access control (RBAC) rights assignment

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