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Microsoft 70-685
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Pro: Windows 7, Enterprise Desktop Support Technician
Free Questions in OTE format
| File | Date | Q&A | Votes | Size | |
|---|---|---|---|---|---|
| Microsoft.70-685.v2016-02-17.75q.ote | 2016-02-17 | 75 | 0/0 | 983.42 Kb |  |
| Microsoft.70-685.v2015-02-01.200q.ote | 2015-02-01 | 200 | 0/0 | 1.79 Mb | |
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About Microsoft 70-685 dump
This exam measures your ability to accomplish the technical tasks listed below.
- Identifying cause of and resolving desktop application issues (20%)
- Solve software installation escalations
Installation permissions; local administrator requirement; licensing restrictions; digital signing - Solve software failure escalations
Checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system
- Solve software installation escalations
- Identifying cause of and resolving networking issues (23%)
- Solve enterprise logon issues
Hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance - Solve enterprise network connectivity issues
Determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway - Solve enterprise names resolution issues
Checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes - Solve enterprise network printer issues
Hardware failure; server issues; printer failure; network issues; driver issues
- Solve enterprise logon issues
- Managing and maintaining systems that run Windows 7 client (21%)
- Identify and/or resolve performance issues
Analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory - Solve hardware failure issues
Identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken
- Identify and/or resolve performance issues
- Supporting mobile users (18%)
- Solve enterprise wireless connectivity issues
Signal strength; encryption types; encryption keys; wireless profiles; mobile devices - Solve enterprise remote access issues
VPN client not connecting; IPv6 support; access and authentication to network resources
- Solve enterprise wireless connectivity issues
- Identifying cause of and resolving security issues (18%)
- Solve Windows Internet Explorer security issues
Adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates - Solve enterprise issues due to malicious software
Analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control - Solve enterprise storage security issues
Requirements for installing; recovering encryption keys; key management - Solve enterprise software update issues
Identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications
- Solve Windows Internet Explorer security issues