Microsoft 70-685

Pro: Windows 7, Enterprise Desktop Support Technician

Free Questions in OTE format

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File	Date	Q&A	Votes	Size
Microsoft.70-685.v2016-02-17.75q.ote	2016-02-17	75	0/0	983.42 Kb
Microsoft.70-685.v2015-02-01.200q.ote	2015-02-01	200	0/0	1.79 Mb

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About Microsoft 70-685 dump

This exam measures your ability to accomplish the technical tasks listed below.

Identifying cause of and resolving desktop application issues (20%)

Solve software installation escalations
Installation permissions; local administrator requirement; licensing restrictions; digital signing
Solve software failure escalations
Checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Identifying cause of and resolving networking issues (23%)

Solve enterprise logon issues
Hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
Solve enterprise network connectivity issues
Determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
Solve enterprise names resolution issues
Checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
Solve enterprise network printer issues
Hardware failure; server issues; printer failure; network issues; driver issues

Managing and maintaining systems that run Windows 7 client (21%)

Identify and/or resolve performance issues
Analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
Solve hardware failure issues
Identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken

Supporting mobile users (18%)

Solve enterprise wireless connectivity issues
Signal strength; encryption types; encryption keys; wireless profiles; mobile devices
Solve enterprise remote access issues
VPN client not connecting; IPv6 support; access and authentication to network resources

Identifying cause of and resolving security issues (18%)

Solve Windows Internet Explorer security issues
Adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates
Solve enterprise issues due to malicious software
Analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control
Solve enterprise storage security issues
Requirements for installing; recovering encryption keys; key management
Solve enterprise software update issues
Identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications