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Oracle 1Z0-465

Oracle RightNow CX Cloud Service 2012 Essentials

Free Questions in OTE format

File Date Q&A Votes Size 2016-03-29 80 0/0 3.85 Mb

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About Oracle 1Z0-465 dump

As of September 16, 2014 the existing Oracle RightNow CX Cloud Service 2012 Essentials (1Z0-465) has been revised and validated against the August 2014 release. In the August 2014 release of Oracle Service Cloud, we continue our commitment to improving and enhancing the Oracle Service Cloud suite of applications in order to empower great customer experiences. The August 2014 release provides significant new features and capabilities across the Oracle Service Cloud pillar. A new level of service collaboration is being delivered through the Cross-Channel Contact Center. With this fully-featured collaboration service, agents are now empowered to harness the expertise across your organization directly from their Agent Desktop.
Oracle RightNow Overview

  • Describe the purpose of Customer Experience

Application Appearance

  • Create and implement workspaces
  • Create and implement navigation sets
  • Create Customizable menus
  • Create Agent Workflow
  • Create Agent scripts within the Scripts explorer

Staff Management

  • Create profiles
  • Create staff accounts
  • Describe Password configurations and their functions

Answer Management Admin

  • Describe typical answer management components and usage
  • Manage Search Priority Words
  • Create and manage Word List Files and Dictionary
  • Create and manage Access Levels

Site Configuration Admin

  • Describe custom fields and their usage
  • Create Business rules
  • Explain standard text and its application
  • Explain service variables and its application
  • Create and manage service level agreements
  • Configure Cloud Monitor
  • Describe Custom objects and its usage and management
  • Describe incident management
  • Manage Message bases
  • Manage the system configuration settings
  • Explain Mailboxes and their usage
  • Manage the system Interface configurations
  • Explain Product, Category and Disposition usage
  • Create and manage Guided Assistance and its application
  • Explain the Application button and CX options features and their usage

RightNow Analytics

  • Describe Standard Reports
  • Create and configure Custom Reports
  • Create and manage Scheduled Reports


  • Create and manage Surveys

Chat & Co Browse

  • Create and manage Chat configurations
  • Create and manage Co Browse configuration

Customer Portal

  • Customize and manage Templates, Pages, Themes
  • Describe Customer portal deployment protocols
  • Customize and manage Tags, widgets, assets
  • Describe Browser Accessibility and its importance

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