Oracle 1Z0-219

Free Questions in OTE format

About Oracle 1Z0-219 dump

The Siebel CRM 8 Business Analyst Expert (1Z0-219) exam is designed for individuals who possess a strong foundation and expertise in selling or implementing Siebel solutions, such as Siebel Sales and Siebel Call Center. This exam covers Siebel automation options, such as: Siebel Workflow, Assignment Manager, and Task User Interface (UI). This exam also covers the knowledge and skills needed to participate in a Siebel implementation project, the logical structure of Siebel applications, the Siebel Web architecture, data access and Siebel Tools, including modifying the business logic/user interface to Siebel applications and using Siebel automation. Up-to-date training and field experience are recommended.

Introducing Siebel Applications

• Describe Siebel Customer Relationship Management (CRM) applications
  
• Give examples of employee and partner Siebel CRM applications
  

Using the Siebel Web Client

• Start and log in to a Siebel application
  
• Navigate screens and views in the application
  

Working with Data in the Siebel User Interface

• Create, modify, and delete records
  
• Query for records
  

Common Siebel Business Entities

• Identify common business entities (Accounts, Contacts, Activities, Opportunities, and Quotes)
  
• Describe relationships between these entities
  

Using Siebel Business Entities

• Give an example of how a company could use Siebel business entities to support a business process
  

Exploring Siebel Sales

• Describe how Siebel Sales users manage opportunities
  
• Describe how forecasts can be used
  
• Describe advanced Siebel Sales features
  

Exploring Siebel Call Center

• Use Siebel Call Center to assign and handle service requests
  
• Describe advanced Siebel Call Center features
  

Other Siebel CRM Features

• Use iHelp for assistance with complex procedures
  
• Describe the Universal Inbox functionality
  
• Run a Siebel Report
  
• Use Audit Trail to examine changes to a record
  
• Describe how to use Siebel Search to locate information
  

Administering Siebel Applications

• Describe how administrative users manage Siebel data and functionality
  
• Identify commonly used administrative screens
  

Exploring the Siebel Architecture

• Identify the major architectural components and their roles
  
• Describe how different Siebel client types access data
  

Securing Siebel Applications

• Describe the major entities that support security within a Siebel application
  
• Describe the types of authentication supported by Siebel CRM Applications
  

Controlling Access to Views

• Describe the relationships among views, users, and responsibilities
  
• Outline two strategies for assigning views to responsibilities
  

Controlling Access to Customer Data

• Describe the Siebel mechanisms that determine access to customer data records
  
• Describe the relationship between views and access control mechanisms
  

Creating the Company Structure

• Create position, division, and organization hierarchies
  
• Create employees and users
  

Understanding Object Definitions

• Describe the major types of object definitions
  
• Describe the relationships between them
  
• Use About View
  

Using Siebel Tools to Examine Object Definitions

• Explain the differences between an object type and an object definition
  
• Use Siebel Tools to examine parent and child object definitions
  
• Determine relationships between object definitions