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Oracle 1Z0-219

Siebel Customer Relationship Management (CRM) 8 Business Analyst

Free Questions in OTE format

 
File Date Q&A Votes Size  
Oracle.1Z0-219.v2016-03-29.by.barbara.74q.ote 2016-03-29 74 0/0 544.41 Kb

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About Oracle 1Z0-219 dump

The Siebel CRM 8 Business Analyst Expert (1Z0-219) exam is designed for individuals who possess a strong foundation and expertise in selling or implementing Siebel solutions, such as Siebel Sales and Siebel Call Center. This exam covers Siebel automation options, such as: Siebel Workflow, Assignment Manager, and Task User Interface (UI). This exam also covers the knowledge and skills needed to participate in a Siebel implementation project, the logical structure of Siebel applications, the Siebel Web architecture, data access and Siebel Tools, including modifying the business logic/user interface to Siebel applications and using Siebel automation. Up-to-date training and field experience are recommended.
Introducing Siebel Applications

  • Describe Siebel Customer Relationship Management (CRM) applications
  • Give examples of employee and partner Siebel CRM applications

Using the Siebel Web Client

  • Start and log in to a Siebel application
  • Navigate screens and views in the application

Working with Data in the Siebel User Interface

  • Create, modify, and delete records
  • Query for records

Common Siebel Business Entities

  • Identify common business entities (Accounts, Contacts, Activities, Opportunities, and Quotes)
  • Describe relationships between these entities

Using Siebel Business Entities

  • Give an example of how a company could use Siebel business entities to support a business process

Exploring Siebel Sales

  • Describe how Siebel Sales users manage opportunities
  • Describe how forecasts can be used
  • Describe advanced Siebel Sales features

Exploring Siebel Call Center

  • Use Siebel Call Center to assign and handle service requests
  • Describe advanced Siebel Call Center features

Other Siebel CRM Features

  • Use iHelp for assistance with complex procedures
  • Describe the Universal Inbox functionality
  • Run a Siebel Report
  • Use Audit Trail to examine changes to a record
  • Describe how to use Siebel Search to locate information

Administering Siebel Applications

  • Describe how administrative users manage Siebel data and functionality
  • Identify commonly used administrative screens

Exploring the Siebel Architecture

  • Identify the major architectural components and their roles
  • Describe how different Siebel client types access data

Securing Siebel Applications

  • Describe the major entities that support security within a Siebel application
  • Describe the types of authentication supported by Siebel CRM Applications

Controlling Access to Views

  • Describe the relationships among views, users, and responsibilities
  • Outline two strategies for assigning views to responsibilities

Controlling Access to Customer Data

  • Describe the Siebel mechanisms that determine access to customer data records
  • Describe the relationship between views and access control mechanisms

Creating the Company Structure

  • Create position, division, and organization hierarchies
  • Create employees and users

Understanding Object Definitions

  • Describe the major types of object definitions
  • Describe the relationships between them
  • Use About View

Using Siebel Tools to Examine Object Definitions

  • Explain the differences between an object type and an object definition
  • Use Siebel Tools to examine parent and child object definitions
  • Determine relationships between object definitions

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