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Microsoft 70-685

Pro: Windows 7, Enterprise Desktop Support Technician

Free Questions in OTE format

File Date Q&A Votes Size 2016-02-17 75 0/0 989.50 Kb 2015-02-01 200 0/0 1.72 Mb

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About Microsoft 70-685 dump

This exam measures your ability to accomplish the technical tasks listed below.
Identifying cause of and resolving desktop application issues (20%)

  • Solve software installation escalations
    Installation permissions; local administrator requirement; licensing restrictions; digital signing
  • Solve software failure escalations
    Checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Identifying cause of and resolving networking issues (23%)

  • Solve enterprise logon issues
    Hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
  • Solve enterprise network connectivity issues
    Determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
  • Solve enterprise names resolution issues
    Checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
  • Solve enterprise network printer issues
    Hardware failure; server issues; printer failure; network issues; driver issues

Managing and maintaining systems that run Windows 7 client (21%)

  • Identify and/or resolve performance issues
    Analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
  • Solve hardware failure issues
    Identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken

Supporting mobile users (18%)

  • Solve enterprise wireless connectivity issues
    Signal strength; encryption types; encryption keys; wireless profiles; mobile devices
  • Solve enterprise remote access issues
    VPN client not connecting; IPv6 support; access and authentication to network resources

Identifying cause of and resolving security issues (18%)

  • Solve Windows Internet Explorer security issues
    Adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates
  • Solve enterprise issues due to malicious software
    Analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control
  • Solve enterprise storage security issues
    Requirements for installing; recovering encryption keys; key management
  • Solve enterprise software update issues
    Identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications

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